(Written while on hold just now.)
Feb. 4th, 2005 11:32 amThank you for calling OneCorp. To ensure quality, this call may be monitored, recorded, re-recorded, re-broadcast, or posted to the internet.
Please hold, while we transfer you to the next available representative. You may hear a click, followed by a brief period of silence, followed by a long period of silence. You may then hear advertisements, pointers to our web-page and automated help line, prompts to re-enter your account number and Social Security Number, replays of this message, and an occasional bar of music.
Please be patient, your call will be answered by the next business day.
Please hold, while we transfer you to the next available representative. You may hear a click, followed by a brief period of silence, followed by a long period of silence. You may then hear advertisements, pointers to our web-page and automated help line, prompts to re-enter your account number and Social Security Number, replays of this message, and an occasional bar of music.
Please be patient, your call will be answered by the next business day.
no subject
Date: 2005-02-04 05:01 pm (UTC)no subject
Date: 2005-02-04 05:12 pm (UTC)no subject
Date: 2005-02-04 05:29 pm (UTC)no subject
Date: 2005-02-04 05:51 pm (UTC)no subject
Date: 2005-02-04 06:55 pm (UTC)Did you see the article in the NY Times a few weeks back about the people at quality control centers who are really listening in on your calls? Sometimes they hear the CSR giving incorrect information, and find themselves in the moral dilemma of whether or not to interrupt, since they're technically only supposed to report problems after the calls are complete.